Shipping & Delivery Policy
At ACZORA, every authentic beauty item and artisan jewelry piece is carefully packaged in tamper-evident luxury boxing and dispatched promptly to your doorstep across all 64 districts of Bangladesh.
24–48 Hours
Prompt doorstep delivery within Dhaka Metropolitan Corporation via Express Courier.
48–72 Hours
Nationwide delivery to all divisional cities, districts, and upazilas via Steadfast.
Free Shipping
Orders with a subtotal of ৳1,500 or higher qualify for zero delivery fee automatically.
Same-Day Pack
Orders placed before 2:00 PM BST are packaged & handed over to courier riders on the same day.
1. Order Cutoff & Handling Times
Our fulfillment center operates 7 days a week (Monday through Sunday) to ensure your beauty essentials are dispatched without delay.
- Daily Order Cutoff Time: 2:00 PM (GMT+6, Bangladesh Standard Time). Orders placed before 2:00 PM are inspected, packaged, and transferred to our courier logistics partners on the very same day.
- Handling Duration: 0 to 1 business day. Orders placed after 2:00 PM are packaged first thing the next morning.
- Tamper-Evident Luxury Packaging: Each cosmetic formula and delicate piece of jewelry is enclosed in protective bubble wrap, boxed with high-density cardstock, and sealed with tamper-proof security tape.
2. Delivery Zones & Transit Timelines
We deliver to every corner of Bangladesh through certified logistics agreements with Steadfast, Pathao Courier, and RedX.
| Destination Zone | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Dhaka City (North & South) | 24 – 48 Hours (1–2 Days) | ৳70 |
| Dhaka Suburbs (Gazipur, Savar, Narayanganj) | 24 – 48 Hours (1–2 Days) | ৳130 |
| All 64 Districts (Chittagong, Sylhet, Rajshahi, etc.) | 48 – 72 Hours (2–3 Days) | ৳130 |
| Any Destination (Cart Subtotal ৳1,500+) | Standard Timeline | FREE (৳0) |
3. Cash on Delivery (COD) & Package Inspection
We offer unrestricted Cash on Delivery (COD) across all 64 districts in Bangladesh. You may pay the delivery rider in exact cash or via digital bKash at the moment of home delivery.
Rider Inspection Policy:
Customers are encouraged to inspect the exterior condition of the parcel in front of the courier delivery executive before completing payment. If the outer seal appears visibly damaged or tampered with, please decline receipt and contact our Support team immediately.
4. Live Order Tracking & SMS Alerts
The moment your parcel is registered with the courier logistics hub, you will receive an automated SMS on your registered 11-digit mobile number (+8801XXXXXXXXX) containing:
- Your official ACZORA Sequential Invoice Number (e.g.
ACZ-2026-XXXXXX). - The assigned Courier Tracking ID.
- A direct real-time tracking link to view your package movement from hub to rider.
5. Delivery Attempts & Rescheduling
The assigned courier rider will phone you before arriving at your designated delivery address. If you are temporarily unavailable during the initial visit, the rider will re-attempt delivery on the following business day.
If an order cannot be delivered after two consecutive attempts due to unreachable contact numbers or incorrect addresses, the package will safely return to our Dhaka fulfillment center for rescheduling.
6. Need Help With Your Delivery?
Our Dhaka-based customer support team is at your service 7 days a week (10:00 AM – 10:00 PM BST).
Free Delivery Over ৳1,500
At ACZORA you always receive complimentary shipping on orders over ৳1,500. We dispatch securely with Steadfast Logistics.
Delivery Within 24–48 Hours
Your order is packaged within 24 hours. Express home delivery within 24–48 hours in Dhaka, and 48–72 hours across all 64 districts.
Dedicated Customer Support
Our support team is available every day to assist you via phone, WhatsApp, and live chat.