Frequently Asked Questions
Clear, transparent answers about our authentic formulations, delivery zones, and client care standards.
How do I verify the authenticity of my ACZORA formulation?
Every product dispatched from our Dhaka atelier is sealed with a serialized holographic tamper-proof security strip. You can cross-reference the batch number and imported chain-of-custody documentation directly with our concierge.
What are the shipping charges and delivery timelines in Bangladesh?
For addresses Inside Dhaka City, standard delivery is ৳70 (delivered within 24 to 48 hours). For Outside Dhaka (all 64 districts), delivery is ৳130 (delivered within 48 to 72 hours via Steadfast Courier). All orders with items subtotal of ৳1,500 or more enjoy complimentary (FREE) delivery.
What is ACZORA's cosmetics return and refund policy?
In compliance with hygiene and cosmetic safety standards in Bangladesh, we offer a strict 7-day return window from the courier delivery timestamp on products with intact, unbroken manufacturer and tamper seals. Broken or tested products cannot be returned.
Can I pay via Cash on Delivery (COD) or bKash?
Yes. We support both doorstep Cash on Delivery (COD) across Bangladesh and instant 256-bit tokenized bKash wallet payments with zero surcharge.
Are prices inclusive of Bangladesh Government VAT?
Yes. All listed prices are inclusive of applicable VAT under National Board of Revenue regulations. An official Mushak 6.3 sequential tax invoice (ACZ-YYYY-XXXXXX) is generated atomically for every order.
How do I choose the correct foundation or lipstick shade for my undertone?
Each product page includes our interactive Shade Picker with warm, neutral, and golden undertone swatches tested on South Asian complexions. You may also contact our atelier beauty consultants via WhatsApp for personalized guidance.
Free Delivery Over ৳1,500
At ACZORA you always receive complimentary shipping on orders over ৳1,500. We dispatch securely with Steadfast Logistics.
Delivery Within 24–48 Hours
Your order is packaged within 24 hours. Express home delivery within 24–48 hours in Dhaka, and 48–72 hours across all 64 districts.
We're Here To Serve
Our beauty concierge team is available to assist you every day 09:00–21:00 BST via live chat and dedicated hotline.