Terms & Conditions

ACZORA operates with an uncompromising zero-tolerance policy against counterfeit or replica goods:

• Every cosmetic item, skincare formulation, and jewelry piece available in our store is 100% genuine, directly imported or procured through authorized brand distributors with verified batch codes.
• Each product is inspected, sealed with tamper-evident packaging at our central Dhaka fulfillment facility, and protected under climate-controlled storage conditions.

When creating an account or placing guest orders on ACZORA:

• You agree to provide true, accurate, current, and complete contact details (including a valid 11-digit Bangladesh mobile phone number and delivery address).
• You are responsible for maintaining the confidentiality of your account credentials, passwords, and OTP verification codes.
• ACZORA reserves the right to terminate accounts, cancel fraudulent orders, or restrict access if suspicious activity or terms violation is detected.

All prices displayed on ACZORA are in Bangladeshi Taka (৳ BDT) and are inclusive of statutory government VAT (Value Added Tax) pursuant to National Board of Revenue (NBR) regulations.

• Accepted Payment Methods: Cash on Delivery (COD), bKash Tokenized Checkout, Nagad, Rocket, and Visa/Mastercard/Amex credit or debit cards.
• Price Accuracy: While we endeavor to ensure all pricing and stock availability are accurate, in the event of an inadvertent technical pricing glitch, ACZORA reserves the right to cancel the order and provide a full immediate refund.

Delivery logistics are managed through licensed courier partners across all 64 districts in Bangladesh:

• Inside Dhaka City: ৳70 flat rate (24 to 48 hours delivery).
• Outside Dhaka: ৳130 flat rate (48 to 72 hours delivery).
• Complimentary Delivery: Orders with cart subtotal of ৳1,500 or higher qualify for free delivery automatically.
• Doorstep Parcel Inspection: For Cash on Delivery orders, customers are encouraged to verify that the outer packaging security tape is intact before accepting the parcel.

In accordance with Bangladesh Consumer Protection standards and ACZORA quality benchmarks:

• 7-Day Window: Return or exchange requests must be filed within 7 calendar days of courier delivery.
• Cosmetics Hygiene Rule: Skincare and makeup products cannot be returned once opened, unsealed, or used. Only unopened items with pristine factory seals qualify for change-of-mind return or exchange.
• Damaged or Incorrect Items: Verified transit damage or wrong items received will be replaced 100% free of charge by ACZORA.
• For comprehensive step-by-step instructions, please consult our full Return & Exchange Policy.

All content on this site—including but not limited to the ACZORA tiara crest, logos, product descriptions, photography, graphics, UI design, and source code—is the exclusive intellectual property of ACZORA or its respective brand licensors. Unauthorized copying, scraping, or commercial reproduction is strictly prohibited.

ACZORA shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of products purchased on the platform, except to the maximum extent permitted by applicable laws of Bangladesh. Always conduct a skin patch test prior to full application of cosmetic and skincare formulations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute, claim, or controversy arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.

In accordance with Bangladesh Digital Commerce Operational Guidelines 2021, customers may submit any feedback, grievances, or inquiries to our dedicated support desk: